FAQ / Help

As a hairdressing and beauty student, you benefit from the same conditions as professionals.

To do this, simply create your professional account by registering via the online form accessible from the professional area.

Click directly on the "Log in" link at the top of the page. All you have to do is enter your email and the code sent to you by email.

For optimal security, there is no longer a password on your Gouiran Beauté account. To log in, simply enter your email, and a unique code will be sent to you by email, which you will then need to enter on the site.

Go directly to your customer account and select the section of your choice.

To ensure you don't miss any of our offers and to receive our weekly promotions and exclusives, subscribe directly from your customer account in the "Newsletter Subscriptions" section.

This is only possible if your package has not yet been taken in charge by our carrier. To do this, go to your account under "My Orders" to check the status of your order. If it has not been shipped (status "in processing"), please send us an email immediately to our customer service at contact@gouiran.com or by phone at 04.67.92.22.70 (recommended solution). Otherwise, you will need to make a return request.

This modification cannot be taken into account immediately. The update will only take effect from the next orders. It is strongly recommended to contact our customer service by phone at 04.67.92.22.70.

We offer 3 main delivery services: standard (home and pick-up points), express, and in-store. For standard delivery, shipping is free for purchases over €29 for any package under 20kg, and for in-store pickup, it's free with no minimum purchase. Learn more.

We deliver to the following countries: Andorra, Monaco, Germany, Austria, Belgium, Bulgaria, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland, DOM, and TOM. Learn more about delivery options

Go to your customer account under "My orders". The status informs you of the progress of your order (in process, shipped, completed). Once the package has been picked up by our carrier, the status of your order will be displayed as "shipped" and a tracking number will appear, allowing you to track your package. Simply click on the number to track the delivery of your package from our carrier's website.

Go directly to your cart after you have finished your shopping. A "promo code or gift code" area is provided for this purpose to allow you to enter your discount code.

All our shipments are checked several times before they leave. Very strict measures are taken to ensure the content of the packages and to control very rare errors when they occur. If there has been an error, simply send an e-mail to our customer service at contact@gouiran.com or contact our customer service by phone at 04.67.92.22.70 so that we can check it and keep you informed of the follow-up.

The free items are to be selected by the buyer at the shopping cart viewing stage by clicking on the link inviting them to choose the gift from a selection, a link located between the "quick payment" colored tab and the mention "customers who bought these items also bought:".

Any oversight will under no circumstances lead to a subsequent shipment of the free item, except at the buyer's expense if agreed.

In case of difficulties or for any questions, our customer service is at your disposal via phone, email or chat.

Go to your customer account under the "Product Return" section. Select the order and the products to return, indicating the reason. Our service will review your request and respond to you as soon as possible. In most cases, our customer service will send you a prepaid return label to receive your product and send it to after-sales service. You can track the status of your returns at any time from your customer account "Product Return" section.

Go to your customer account under "My returns". Select the order and products to return, indicating the reason. Return your products with the duly completed return form (found in your package) to the following address: SAS GOUIRAN, Service Logistique, 71, Rue Mehdi Ben Barka, ZA GAROSUD, 34070 MONTPELLIER. Return shipping costs are your responsibility. Upon receipt, we will initiate a refund process provided that the product(s) are in perfect resalable condition. Learn more

You have 14 days from the date of receipt of your order to notify us in writing of your wish to withdraw without having to state your reasons. Learn more

Please email contact@gouiran.com a photo of your defective product(s) + a photo of the original package with the carrier's label clearly showing the package's tracking number + a photo of the inside of the package. Upon receipt of your photos, our customer service department will open a dispute with our carrier and keep you informed of the next steps.

To find the store nearest you, click here

Please contact customer service by email at contact@gouiran.com or by phone at 04.67.92.22.70, specifying the name of your product and the desired quantity. If it is not available, you can now order it on the site and have it delivered free of charge to the store of your choice.

We now offer our customers the option to pick up or return their purchase directly at a Gouiran store free of charge

Online order preparation is not carried out in our stores and their delivery will depend on the frequency of restocking in our stores, which can range from 5 to 10 business days. This is why some packages may be delivered more or less quickly.

With this service, there is no tracking to follow the delivery of your package. However, an information email will be automatically sent to the customer to indicate the date on which their order will be available in store.

If you are an individual, you can enter your loyalty card purchased in-store (the website does not yet offer its sale) in My Account > Loyalty Card section.

All our prices are aligned with those of our stores. However, it is possible that some offers, linked to special operations, are exclusively reserved for the Web.

If you encounter a price difference, we commit to refunding you the difference in the form of a credit note, to be used on our site. To do this, please contact customer service at contact@gouiran.com or by phone at 04.67.92.22.70, specifying the name of your product and the store concerned.

To ensure unbiased reviews, we use our partner Avis Vérifiés, who sends an email 1 week after your purchase to collect your product review. Reviews are then directly visible on the site.

If you know the name or reference of the product you are looking for, enter it in the "Search..." navigation bar, then click on the "magnifying glass" icon.

If necessary, we offer a personalized search by category and by filters that will allow you to orient yourself directly to your products according to your own criteria.

Products marked "in stock" do not automatically mean they will be shipped within 24 hours. Some products, such as furniture and equipment, are not physically in our warehouse and require sourcing by our services. The lead time indicated on the product page corresponds to the time required for the logistics teams to receive the product in our warehouses.

Stocks are updated multiple times a day, every day. Errors are very rare for parts with large quantities in stock, but they can occur for parts with low quantities. This is because between two updates, a part may be ordered in a greater number of units than the indicated stock.

To inform you about the replenishment of an out-of-stock product, we now offer you the possibility of triggering an email alert from the product page concerned. To do this, simply click on the "Sign up to be notified when the product is back in stock" link and log in to your account. This will allow you to receive an automatic alert when the product is available for sale again.

It is possible that it will be permanently deleted. To find out, please contact customer service directly at contact@gouiran.com or by phone at 04.67.92.22.70, specifying the name of your product.

Some technical products such as bleaches, perms, and relaxers are prohibited for sale to individuals and are exclusively reserved for professionals.

These products appear on our gouiran-beaute.com website, but only customers with a professional account can order them.

To do so, contact customer service by email at contact@gouiran.com or by phone at 04.67.92.22.70, specifying the name of your product. We will help you find it or put it online if it is not available for sale.

The Gouiran Beauté e-gift card is valid only on gouiron-beaute.shop, usable in one go for its full value (unless the total basket amount is less than the card's value). To use it, simply enter the code received by email in the designated field when validating your basket. The e-gift card is sent to its recipient once payment has been validated by its issuer.

It is valid for one year from the date of purchase. Its available balance can be viewed at any time in your customer account, under "Gift Card".